Terms And Conditions
Gardeners Ruislip Service Terms and Conditions
These Terms and Conditions set out the basis on which Gardeners Ruislip provides gardening and related services to residential and commercial customers. By making a booking, accepting a quotation, or allowing work to commence, you agree to be bound by these Terms and Conditions.
These terms are intended to be clear and fair, and to protect both you as the customer and Gardeners Ruislip as the service provider. Please read them carefully before confirming a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Customer or you means the person, firm, or organisation purchasing services from Gardeners Ruislip.
We, us, or our means Gardeners Ruislip, the gardening service provider.
Services means any gardening, grounds maintenance, landscaping, one off or regular garden care, or other related services that we agree to supply to you.
Visit means each occasion on which we attend your property to carry out Services.
Agreement means the contract between you and us, consisting of these Terms and Conditions and any written quotation or booking confirmation we issue.
2. Scope of Services
2.1 We provide a range of gardening and outdoor services, which may include lawn mowing, hedge trimming, pruning, planting, weeding, garden clearance, soft landscaping, and general garden maintenance.
2.2 The specific Services to be provided will be described in our quotation, booking confirmation, or agreed work schedule. Only those Services expressly agreed in writing form part of our Agreement.
2.3 Any additional Services requested during a Visit that are outside the original scope may be charged separately. We will always seek your approval for any material change in scope or cost before proceeding.
3. Booking Process
3.1 You may request a quotation or make a booking enquiry by contacting us and providing details of the property, the work required, and your preferred dates and times.
3.2 We may offer either a site visit quotation, where we visit the property to assess the work, or an estimate based on information you provide, including descriptions and photographs. Any estimate provided without a site visit is indicative only and subject to change once we have inspected the property.
3.3 A booking is considered provisional until we confirm it. Confirmation may be given verbally or in writing. Once confirmed, a binding Agreement is formed between you and us, subject to these Terms and Conditions.
3.4 For regular maintenance Services, we will agree a schedule of Visits, such as weekly, fortnightly, or monthly. The frequency, day, and approximate time of attendance may vary according to weather, daylight hours, and operational reasons, but we will act reasonably to keep to the agreed schedule.
3.5 You must ensure that we have accurate information about your property, including access arrangements, parking restrictions, and any known hazards. If information is incomplete or inaccurate, this may affect our ability to perform the Services or may result in additional charges.
4. Access to the Property
4.1 You are responsible for ensuring safe and adequate access to the property and all areas where Services are to be carried out.
4.2 You must ensure that gates, pathways, and side entrances are unlocked or that keys and access codes are provided in advance. If we are unable to gain access on arrival due to locked gates, blocked access, or other reasons beyond our control, we may charge a call out or late cancellation fee.
4.3 Where vehicles are needed, you must ensure that suitable parking is available as close as reasonably possible to the property. Any parking charges or permits required may be charged to you in addition to our service fees.
4.4 You agree to keep pets and children away from the working area during Visits for safety reasons and to follow any safety guidance given by our staff.
5. Health and Safety
5.1 We will carry out the Services with reasonable care and skill and in accordance with relevant health and safety requirements.
5.2 You must inform us in advance of any hazards at the property, including uneven ground, hidden cables or pipework, ponds or water features, and any use of chemicals or pesticides.
5.3 We reserve the right to refuse or suspend work if, in our reasonable opinion, conditions at the property present a risk to health and safety or make it impractical to carry out the Services. In such cases, we will discuss alternatives with you. Charges may still apply if the issue is not within our control.
6. Pricing and Quotations
6.1 Prices for our Services may be provided as a fixed quotation or as an hourly or daily rate, depending on the nature of the work.
6.2 Quotations are based on the information available to us at the time. If, upon arrival, the work required is substantially different from that described or conditions are materially different, we may revise the quotation or estimate. We will seek your agreement to any revised price before proceeding.
6.3 All prices are stated in pounds sterling and are exclusive of any applicable taxes unless expressly stated otherwise.
6.4 Materials, plants, and consumables may be charged separately from labour. Where applicable, we will explain how these costs are calculated when providing your quotation.
7. Payments and Invoicing
7.1 Unless agreed otherwise, payment for one off work is due on completion of the Services at each Visit. For regular maintenance, payment may be required after each Visit or on a periodic basis as agreed.
7.2 We may accept various payment methods, which will be explained at the time of booking or on your invoice.
7.3 We reserve the right to request a deposit or advance payment for substantial work, bespoke projects, or where significant materials must be purchased in advance. Any such requirement will be confirmed before you agree to proceed.
7.4 Invoices will set out the Services provided, the date of the Visit, and the total amount payable. Payment terms will be stated on the invoice. If no specific terms are stated, payment is due within 7 days of the invoice date.
7.5 If payment is not received by the due date, we may charge interest on the overdue amount at a reasonable rate, suspend further Services until payment is made, and recover any costs we incur in pursuing the debt.
8. Cancellations and Rescheduling
8.1 You may cancel or request to reschedule a Visit by giving us reasonable notice. Unless agreed otherwise, we ask that you provide at least 24 hours notice for regular maintenance Visits and at least 48 hours notice for one off large jobs or projects.
8.2 If you cancel or reschedule a Visit with less than the required notice, or if we attend and cannot gain access, we may charge a late cancellation or call out fee. This fee will be a reasonable proportion of the quoted price or a minimum charge.
8.3 We may need to cancel or reschedule Visits due to bad weather, staff illness, or other circumstances beyond our control. Where possible, we will notify you as soon as practicable and arrange an alternative date. We will not be liable for any loss or inconvenience caused by such cancellations.
8.4 For ongoing maintenance contracts, you may terminate the arrangement by giving us written or verbal notice in line with any minimum notice period agreed at the outset. Where no specific notice period is agreed, a notice period of 14 days will apply.
8.5 We reserve the right to terminate or suspend Services if you materially breach these Terms and Conditions, fail to provide access, or fail to pay invoices when due. We will normally give you reasonable warning and an opportunity to remedy the breach before terminating, unless the breach is serious or persistent.
9. Garden Waste and Environmental Regulations
9.1 Our Services may generate garden waste, including grass cuttings, leaves, branches, and other organic material. How this waste is handled will be agreed with you in advance.
9.2 Where agreed, we can bag garden waste for your own disposal using your green waste bins or other facilities at the property. In such cases, you are responsible for any subsequent collection or disposal arrangements.
9.3 If you request us to remove garden waste from the property, additional charges may apply to cover time, transport, and disposal fees. Any such charges will be confirmed in advance where practicable.
9.4 We will handle and dispose of waste in compliance with relevant environmental and waste regulations. We will not dispose of hazardous, contaminated, or non garden waste unless explicitly agreed and permitted by law.
9.5 You must not ask us to dispose of waste illegally or in a way that breaches local environmental rules. If we become aware of any such request, we will refuse and may terminate the Agreement if necessary.
10. Customer Obligations
10.1 You agree to provide clear instructions and to be available for communication about the Services, either in person or via your chosen contact method.
10.2 You must ensure the garden area is reasonably tidy and free from animal waste, toys, furniture, and other obstacles before our arrival, unless we have specifically agreed to include clearance as part of the Services.
10.3 You are responsible for the safety and condition of any existing plants, structures, fences, and fixtures, unless damage is directly caused by our negligence while carrying out the Services.
10.4 Where we are asked to work on existing plants, lawns, or trees, you accept that results will depend on factors beyond our control, including soil condition, previous treatment, weather, pests, and diseases. We do not guarantee that every plant or lawn area will thrive following our work.
11. Liability and Limitations
11.1 We will carry out the Services with reasonable care and skill. If you believe our work is defective or incomplete, you must notify us as soon as possible and in any event within 7 days of the relevant Visit. We will inspect and, where appropriate, remedy the issue within a reasonable time.
11.2 Our liability to you for any loss or damage arising out of or in connection with the Services is limited to the amount you have paid or are due to pay for the specific Visit or project during which the event occurred, except where such limitation is not permitted by law.
11.3 We will not be liable for any loss of profit, loss of enjoyment, or any indirect or consequential losses arising from our Services, delays, or cancellations, except where required by law.
11.4 We are not responsible for pre existing damage, defects, or disease in your garden, plants, trees, or property, or for any deterioration caused by factors outside our control such as extreme weather, pests, or failure to follow aftercare instructions.
11.5 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.
12. Property Damage
12.1 We will take reasonable care to avoid damaging your property, including lawns, borders, paths, fences, and buildings. If accidental damage occurs that is clearly caused by our negligence, we will discuss appropriate repair or compensation with you.
12.2 You must report any alleged damage to us as soon as reasonably possible and in any event within 48 hours of the Visit during which the damage is said to have occurred.
12.3 We are not liable for minor cosmetic damage consistent with normal gardening work, such as light marking on lawns from equipment or vehicles, or incidental disturbance of soil and borders that is necessary to carry out the Services.
13. Plants, Materials, and Guarantees
13.1 Where we supply plants, turf, or other living materials, we will use reasonable care in selecting and planting them. However, we cannot guarantee survival or performance, as this depends on factors beyond our control.
13.2 We may provide general aftercare advice for plants and lawns. It is your responsibility to follow this advice, including watering, feeding, and seasonal maintenance. Failure to follow advice may affect the condition of the garden and any goodwill remedies we may offer.
13.3 Non living materials such as fixtures or landscaping products may be subject to manufacturer warranties. Any such warranties are provided by the manufacturer, not by us, although we may assist you in making a claim where reasonable.
14. Complaints and Disputes
14.1 If you are unhappy with any aspect of our Services, please raise the issue with us at the earliest opportunity so that we can seek to resolve it promptly and informally.
14.2 We will investigate complaints fairly and objectively and may request access to the property to inspect the work in question.
14.3 If a dispute cannot be resolved informally, either party may consider using alternative dispute resolution options before resorting to legal proceedings.
15. Changes to Terms and Conditions
15.1 We may update or amend these Terms and Conditions from time to time. Any changes will not affect existing confirmed bookings already accepted by us, unless required by law.
15.2 The current version of the Terms and Conditions at the time of your booking will apply to that booking. For regular maintenance customers, we will notify you of any significant changes that may affect your ongoing Agreement.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any Agreement between you and Gardeners Ruislip, are governed by and construed in accordance with the laws of England and Wales.
16.2 You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided.
17. General Provisions
17.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court, the remaining provisions will continue in full force and effect.
17.2 Any failure or delay by us in enforcing any right or provision under these Terms and Conditions shall not constitute a waiver of that right or provision.
17.3 You may not transfer or assign your rights or obligations under these Terms and Conditions without our prior consent. We may transfer our rights and obligations to another suitable provider, but we will notify you if this happens.
By booking or allowing us to carry out gardening Services at your property, you confirm that you have read, understood, and agree to these Terms and Conditions.
